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Settings → Billing is the Plan & usage page: your current plan, what you are using against it, and the ways to change either. Limits control activations, resumes, and new item creates. Going over a limit does not delete anything — it stops you adding more.

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Plans

Every plan includes realtime sync. Plans differ on how many connections you can keep active and how many items they may sync. Each plan card in the app shows that plan’s own limits — active connections and synced items — alongside the price. The full feature comparison, including sites, seats, and support tiers, lives on the pricing page.
The limits enforced in the app come from the plan your workspace is actually provisioned with. If a limit you hit is lower than the plan you paid for, the enforced one is the real one — contact support.

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Usage

Two meters, each with a progress bar reading used / limit:
Connections currently live. This is the limit that blocks a new activation or a resume.
Records mapped across all of your connections. This is the limit that blocks new item creates.
The bar turns amber at 80% and red at 100%, so you can see a ceiling coming before you hit it.
If synced items are climbing faster than expected, the usual cause is a source table that grew rather than a sync misbehaving. Archive connections you no longer need — that frees both meters.

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Upgrading

Pick the plan you want. The button reads Upgrade for a higher plan and Switch plan for a lateral or lower one; your current plan is labelled Current plan and cannot be selected. Synclify sends you to a hosted Stripe checkout. Your plan updates when payment completes. If confirmation is still settling you will see “Upgrade processing” — the page keeps polling until it resolves. If checkout doesn’t open, retry. If it persists, accept the support report prompt.

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Downgrading

Downgrading is not immediate, because a lower plan can leave you over its limits.
1

Schedule the downgrade

Synclify shows the target limits — “Target limits: N active connections and N synced items” — and, if your current usage exceeds them, by how much.
2

Confirm or cancel

A scheduled downgrade stays pending until you confirm it. You can cancel it any time before it applies.
3

Grace period

If you land over the new plan’s limits, the workspace gets a bounded grace period rather than an instant cutoff.
4

Pause-all

When the grace deadline passes, every active connection pauses. Nothing is deleted.

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Choosing what to resume

After a pause-all, an owner opens Choose connections to resume. The picker shows Selected connections and Selected synced items against the new plan’s limits and refuses a selection that would exceed either. Connections that cannot fit are explained individually — for example, “This connection has 12,000 mapped items and exceeds the 5,000-item Starter limit.” Keep all connections paused is a valid answer. You can resume connections within your limits later from the Connections list.
Reduce usage before the grace deadline if you can. Once pause-all fires, every connection stops syncing until someone chooses which ones to resume.

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Subscription notices

Two banners can appear above the plan card, and both show the server’s own message rather than a generic one: A red notice is why an activation may be refused before you even reach the wizard’s final step — see Create a connection.

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Invoices and payment methods

Manage subscription opens the Stripe customer portal, where you can update your card, download invoices, and see billing history. Synclify never handles your card details. If the portal link can’t be fetched, retry. While billing is unconfigured for the workspace, the upgrade and portal buttons are disabled and a banner says so.