> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synclify.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Plans, usage, invoices, and upgrades.

**Settings → Billing** shows your plan, your usage this month, and the way to change either.

## Plans

Every plan includes realtime sync. Plans differ on volume, sites, seats, and support.

<CardGroup cols={2}>
  <Card title="Freelancer" icon="user">
    From **\$9/mo**. 1 site, 1 data source, 1 member, email support.

    Tiers by monthly record volume: 500 / 1k / 5k.
  </Card>

  <Card title="Starter" icon="users">
    From **\$39/mo**. 5 sites, 2 data sources, 3 members, email support.

    Tiers: 10k / 25k / 50k records.
  </Card>

  <Card title="Agency" icon="building">
    From **\$99/mo**. 15 sites, all data sources, 5 members, priority email support.

    Tiers: 250k / 500k / unlimited records.
  </Card>

  <Card title="Enterprise" icon="crown">
    **Custom.** Unlimited sites and members, custom data sources, dedicated support and SLA.
  </Card>
</CardGroup>

Within a plan, pick the record-volume tier that fits. Move up a tier without changing plans.

<Note>
  The **enforced** limits come from the plan your account is provisioned with, which can be more restrictive than the plan card's advertised numbers — particularly on seats and sites. The limit you actually hit in the app is the real one. If it's lower than what you paid for, contact support.
</Note>

## Usage

Three meters, each with a progress bar, showing `/ Unlimited` where the plan has no cap:

<AccordionGroup>
  <Accordion title="Webflow sites" icon="globe">
    Sites you've connected against your plan's site allowance.
  </Accordion>

  <Accordion title="Team members" icon="users">
    Seats used. Hitting this shows *"Seat limit reached"* on the [Team](/account/team) page.
  </Accordion>

  <Accordion title="Sync runs this month" icon="arrows-rotate">
    Runs in the current calendar month, **UTC**. Resets at the start of the next month.

    Every trigger counts — realtime, scheduled, and manual. A chatty source table can burn the allowance quickly.
  </Accordion>
</AccordionGroup>

<Tip>
  If sync runs are climbing faster than expected, the usual cause is a polling interval set too tight, or a source table where an automation rewrites rows continuously. Widen the poll interval — realtime already covers latency.
</Tip>

## Upgrading

Click the plan you want. Synclify sends you to a hosted Stripe checkout. Your plan updates when payment completes.

If checkout doesn't open — *"Checkout unavailable"* — retry. If it persists, accept the support report prompt.

## Invoices and payment methods

**Manage billing** opens the Stripe customer portal, where you can update your card, download invoices, and see billing history. Synclify never handles your card details.

*"Billing portal unavailable"* means the portal link couldn't be fetched. Retry.

## Downgrading and cancelling

Both happen in the Stripe portal.

<Warning>
  Downgrading enforces the lower plan's limits. If you have more sites, seats, or connections than the new plan allows, reduce them **before** you downgrade — otherwise you may find yourself unable to invite, connect, or sync until you're back under the cap.
</Warning>